Frequently Asked Questions
General
Our Halal policy
Our Halal policy
At Zulekha our meat & poultry is prepared/slaughtered according to Islamic law and adheres to the following principles.
The following halal principles are applied: The animal is healthy and alive prior to slaughter process
The slaughter is carried out by the hand of a Muslim who is highly trained to carry out the slaughter under strict welfare conditions.
The animal is dealt with one clean sweep of an extremely sharp knife to cause minimal suffering prior to slaughter, the slaughter man invokes the name of Allah upon the animal to be slaughtered and during the process recites the tasmiya or shahada.
Any flowing blood from the carcass is completely drained.
I haven't received my entire order
I haven't received my entire order
In case you haven't received your entire order, first and foremost, please accept our most honest and sincere apologies.
In 99% of the cases, it is because your missing product was out of stock in our distribution center.
Managing an international supply chain means, sometimes we unexpectedly run out of your favourite product.
A refund process is automatically processed from our system and it will be with you within 2-3 business days
Where can I buy Zulekha products?
Where can I buy Zulekha products?
You can purchase Zulekha products right here on our official website or from most of the Asian stores scattered throughout United Kingdom.
In addition, you can find our range in Morrisons both in stores and online.
I've got a new product idea!
I've got a new product idea!
In case you have a new product you would like us to make, don't be shy! Reach out to us and speak to us on 'hello@rockcliffegroup.com', tell us all about it!
Delivery
Our delivery schedule
Our delivery schedule
Due to the nature of our products being frozen and requiring next day delivery they are only dispatched on Monday - Tuesday - Wednesday and Thursday.
This means you will receive your delivery on Tuesday - Wednesday - Thursday and Friday.
When is my order coming?
When is my order coming?
If you've placed an order with us, thank you! You're just a few days away from enjoying your favourite Zulekha products!
Our current delivery timeframe is 2–5 business days from the date your order is placed. Once your order has been processed and packed, it will be dispatched using next-day delivery, meaning your favourite products should arrive the following working day after dispatch.
Please note that business days exclude weekends and bank holidays. We'll do our best to get your order to you as quickly as possible!
Returns and Refund Policy
Returns and Refund Policy
Returns Policy
Due to our items being perishable goods (food) they cannot be returned. However should anything happen with your order or you have any issues we have a 7-day refund policy.
You can contact us at info@rockcliffegroup.com, you’ll need the receipt or proof of purchase along with pictures or videos within 7 days of receiving your order.
Damages and issues
Please inspect your order upon reception and contact us immediately with images if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
Once you have contacted us, we will let you know if your refund request was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Secure delivery precaution
Secure delivery precaution
Frozen and perishable goods are delivered in temperature controlled transport with packaging designed to keep your products frozen until it gets delivered to your door.
Please freeze your products when you receive them. If there are any issues with your delivery upon arrival including missing items please email us as soon as you can on info@rockcliffegroup.com
Our story!
Read about us!
Read about us!
Zulekha is owned by a devout practicing Muslim family, the Ayyub family. From very humble beginnings, this hard-working Muslim family based in Preston began making samosas in the kitchen at home to sell the local community.
They had a grand vision: To develop great tasting, wholesome, authentic Halal Food accessible to everyone in UK. Since those early days the business has built upon this legacy and stayed true to original vision, even after 20 years of service to the public.
Today all of our products are proudly available for sale through national retailers all over the United Kingdom and Europe. The brand is now number 1 in UK for Kebabs, Ready Meals and Samosas and has very high recognition among Muslim communities.
We believe that sticking to our original vision, continuing to innovate, but never losing site of our humble beginnings, the brand will continue to grow and be valued by Muslim families for many years to come.